Our goal is to offer our customers as many options to make anything you order from us, their own. We've created a unique form based ordering system which will accommodate about 90% of most of our customers needs. Most orders are pretty straight forward... sometimes a special cut will need to be made to fit around something, or size restrictions need to be accounted for for fitting items into tight spaces. We do not charge extra for most of these type of requests. If it seems straight forward enough, then it usually is! When ordering, just fill out the details of your requirements in the "additional info" section of your order. No need to worry about the information getting to us correctly.....We follow up every order with a customized, hand processed confirmation invoice, which will be emailed to you within 24 hours from the time of purchase. The confirmation will also contain an estimated ship/delivery date. We will not start working on your order until the order is confirmed by you via a simple reply email. For an approximation of how long normal orders will take to process, please check the banner to the left, under the shopping cart link. Large, or more difficult orders may take a little longer, depending on the scope of the project and how busy we are with other orders at the time. We want our customers to feel confident placing an order with us. We will do everything we can to accommodate each customers needs on an individual basis. We created this ordering system to help with just that, make things simpler.

We charge a fixed shipping price based on each item ordered. Most items are too large to combine shipping. These prices are good for anywhere within the continental us. We can also ship to Alaska, Hawaii and Canada, but additional fees will apply. Please inquire for more info. With shipping prices so high and rising, we feel charging our shipping rates this way offers our customers a very good value, leaving sometimes, more than half of the shipping costs to us. In turn, we reserve the right to choose the method of getting your order to you, though most orders ship via UPS. If it is a local order, we will likely deliver it ourselves personally and even may offer setup and installation at no additional charge! For non-local orders, we deal with most common carriers, as well as freight companies to get your order to you. each order is different in size, distance and requirements, so we try to find the best method of getting your items to you in a safe, prompt and reliable manor, depending on your order. If you do have a preferred method of shipment, let us know in your order notes and we will try to accommodate you as best we can, though your shipping costs may be higher and billed accordingly.

We accept credit card payments using the Paypal or Google checkout systems. We do not and will not process credit cards ourselves. Payments made through Google and Paypal are extremely secure as individual merchants do not receive your financial info. If you do not have, or want to sign up for an account with either of these services, Paypal as well as Google Checkout give you the option of simply entering your payment info to complete checkout as you would do with any online purchase. Paypal account holders also have the option of paying by electronic check. Of course we also accept checks and money orders.... just fill out your order and choose the pay by check/ money order option and you can send us your payment through the mail. Please note that this option may delay your order as we cannot begin your project until the payment is verified. All payments must be made payable to Jay's Custom Covers.